questsale Posted October 28, 2014 Report Share Posted October 28, 2014 I need some assistance dealing with damage to a rented vehicle.It was a brand new 1500 Dodge RAM rented for a week.Alamo is claiming $950 in damage for a dent on the roof. At some point people got up, and stood on the roof, this caused the damage. The rentee did not buy vehicle insurance. Alamo wants to bill us $900+$660 for repair, $100 for fees, and $160 for "loss of use" Its a simple dent that can be fixed with PDR, yet they are charging us the cost of a new roof.Labor breakdown is listing everything from new dome light, rear brake light, and list the damage as "rollover" What can be done to fight this?can I ask them to provide visual proof of damage?can I ask them to have another shop do an estimate that's not in their network? Any advise is welcomed. http://i.imgur.com/Z6SdTAW.jpghttp://i.imgur.com/c23XglO.jpg Link to comment Share on other sites More sharing options...
hunter85 Posted October 28, 2014 Report Share Posted October 28, 2014 Usualy your regular car insurance takes care of anything that happend in any rented vehicle you drive look into your insurance policy and call your agent. I had this happen in Florida on vacation I pissed someone off and while I was eating at wendys they kicked a large dent in the drivers door I just laughed and went on about my business but I Also always OPT for the 10$ insurance on the rented car but I do know your regular everyday insurance covers it most of the time. Link to comment Share on other sites More sharing options...
speedyquest Posted October 28, 2014 Report Share Posted October 28, 2014 How in the heck was someone on the roof of the car?! Link to comment Share on other sites More sharing options...
questsale Posted October 28, 2014 Author Report Share Posted October 28, 2014 Ugh. I just found out that the person who rented the truck does not own a car, or have insurance. And declined the renters coverage. I dont even know..... Link to comment Share on other sites More sharing options...
jszucs Posted October 28, 2014 Report Share Posted October 28, 2014 Well if you look at the notes R&I is remove and install and they are just documenting labor. Why didn't you just pop the dent out before you returned it? Did you go over the truck when you returned it? Sign off on the damage ECT? Go up there and see the damage in person and just pop it back out from the inside if not creased and tell them what dent. Link to comment Share on other sites More sharing options...
nomad Posted October 28, 2014 Report Share Posted October 28, 2014 Did they use a major credit card for the rental? Some cards offer rental car protection as a part of the incentives to have that card. Have them check it out. By the way ..... What is wrong with people?!? Why get on the roof of a rental truck? Yolo? Maybe an expensive lesson is in order. Link to comment Share on other sites More sharing options...
questsale Posted October 28, 2014 Author Report Share Posted October 28, 2014 (edited) I was not there when it was rented, or returned. I used it for transport to an event, I am somewhat responsible for the damage. I have no control over why it wasnt inspected prior, or anything else. I just need advice on how to best lower the bill. Credit card does not cover truck rental. only passenger car. Edited October 28, 2014 by questsale Link to comment Share on other sites More sharing options...
87redcat Posted October 28, 2014 Report Share Posted October 28, 2014 I would say that a dodge 1500 IS a passenger car. If rented by whoever for transportation and not specifically "moving" . Link to comment Share on other sites More sharing options...
speedyquest Posted October 28, 2014 Report Share Posted October 28, 2014 I think clarification of the situation might help us help you. So you did not rent this vehicle nor did you use your credit card to pay for it right? You weren't there when someone got on the car or anything right? Who did get the vehicle? Why would you even be involved in this? Link to comment Share on other sites More sharing options...
jszucs Posted October 28, 2014 Report Share Posted October 28, 2014 ^ and why not just turn into insurance..... and good luck getting it lowered..... I think you kind of passed that point when you didn't fix it before you returned it. Link to comment Share on other sites More sharing options...
questsale Posted October 28, 2014 Author Report Share Posted October 28, 2014 it was as truck, people had to get on the roof to unstrap s*** from the bed. the rest is irrelevant, I'm asking for assistance in what I can do to lower their price. Like they are charging us $160 for loss of use.Can I request them show me logs of the truck being in constant use? or will they just tell me to bugger off can I ask them to take it to a shop that does PDR for an estimate? or will they just tell me to bugger off and send collections after us? Link to comment Share on other sites More sharing options...
speedyquest Posted October 28, 2014 Report Share Posted October 28, 2014 (edited) When the heck would anyone ever had to get onto the roof of a truck to unstrap stuff? If that is the case they did it completely wrong. About lessening the cost I guess it never hurts to try what you just said but it sounds like unless you have something to cover yourself or whoever is included in "us" then legally you or whoever your representing is responsible. Edited October 28, 2014 by speedyquest Link to comment Share on other sites More sharing options...
Dad Posted October 28, 2014 Report Share Posted October 28, 2014 Since it was in your care at the time, call your own insurance co.? Dad Link to comment Share on other sites More sharing options...
87redcat Posted October 28, 2014 Report Share Posted October 28, 2014 What Dad said. Since you said you were partly responsible for the damage a call to your insurance company might lessen the impact. A lesson to all... Pay the 10 bucks insurance... Link to comment Share on other sites More sharing options...
questsale Posted October 29, 2014 Author Report Share Posted October 29, 2014 Since it was in your care at the time, call your own insurance co.? Dad My insurance does not cover rental cars. Already asked. Link to comment Share on other sites More sharing options...
Dad Posted October 29, 2014 Report Share Posted October 29, 2014 Get a hold of a body shop, get the estimate or estimates and pay for repair period, tell them that you will get it fixed. perhaps the loss of use can be negotiated, or pdr can do it so fast you can get it back to them quickly. No coverage means you have to pay, period Link to comment Share on other sites More sharing options...
ucw458 Posted October 29, 2014 Report Share Posted October 29, 2014 Most insurance doesn't cover rental cars unless the car was loaned to you while your car was being fixed after a crash. When you rent a car and decline the insurance you have to sign a statement saying you agree to pay for any damages. That agreement is legally binding. They don't have to lower your bill one cent because that agreement was signed. You are stuck paying the whole bill. Link to comment Share on other sites More sharing options...
Dad Posted October 29, 2014 Report Share Posted October 29, 2014 I have to notify my insurance co if I'm using a rental and my car needs to be parked, but I;m covered, of course my deductibles also come into play. just an FYI Link to comment Share on other sites More sharing options...
questsale Posted October 29, 2014 Author Report Share Posted October 29, 2014 Most insurance doesn't cover rental cars unless the car was loaned to you while your car was being fixed after a crash. When you rent a car and decline the insurance you have to sign a statement saying you agree to pay for any damages. That agreement is legally binding. They don't have to lower your bill one cent because that agreement was signed. You are stuck paying the whole bill. their bill is ridiculous, its a dent on the roof, and they are charging paint work, and replacing the rear brake light. all i wanna do is get them to provide a different estimate. like a pdr one. Link to comment Share on other sites More sharing options...
speedyquest Posted October 29, 2014 Report Share Posted October 29, 2014 So then ask. If they say no I don't know what kind of legal right you have to say otherwise. Ask a lawyer maybe? Link to comment Share on other sites More sharing options...
Guest Posted October 29, 2014 Report Share Posted October 29, 2014 How many times have I heard this kind of story, "declined insurance" on a rental. Usually ends up like this. The rental company wants to make money renting their cars. When damage occurs, they lose income. So repair time = loss of income for them. I bet they know a good PDR, but the ball is in their court and they gonna do what is convenient for them. In other words, don't hold your breathe they will want to comply with requests to do other wise. Link to comment Share on other sites More sharing options...
FijiPhil Posted October 30, 2014 Report Share Posted October 30, 2014 You don't really have much choice. When the truck was rented you (or whoever rented it) signed a legally binding contract saying you understood the repercussions of returning the truck damaged, and declined insurance. Every day they are repairing the truck and not having it available for rent means lost income. I think the time for trying pdr would have been before you took the truck back. Link to comment Share on other sites More sharing options...
jjohnson Posted October 30, 2014 Report Share Posted October 30, 2014 Then if u are paying 160 for loss of use then u are renting it again essentially go pick it up and pop the dent out or have someone do it for you. Then take a video of the undamaged roof and vin # Link to comment Share on other sites More sharing options...
jszucs Posted October 30, 2014 Report Share Posted October 30, 2014 their bill is ridiculous, its a dent on the roof, and they are charging paint work, and replacing the rear brake light. all i wanna do is get them to provide a different estimate. like a pdr one. They are not charging you for the light, they are charging you to remove and reinstall the light. You need to learn to read like you should have read the contract you signed. In all likely hood PDR is going to be at BEST 400 450 so really not that far off. If it were me I would be requiring an edge to edge repaint, so more then likely your going to have to live with the respray. + not sure if that is a crease or not but if creased PDR will not work. The loss of use your lucky it's that low, they could charge you full kilt on loos of use while the truck sits each day waiting for this to get sorted out. I mean really man up and take some responsibility here why would you ever secure stuff where you have to climb on the truck roof? At worst just stand in the door jam. Link to comment Share on other sites More sharing options...
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