OK a little more research on this: Hardly any info exists on autotruckpart.com, BUT tons of negatives on the web regarding the parent company fasterthanthem......apparantly these guys on heavy ebay drop-shippers and many other have gone thru this problem with them. Thanks God for AMEX!!!! Don't become a drop-shipper if you don't have excelllent communications skills...this is what happens. MKTG-101. Also, it appears that the user "fasterthanthem" was kicked off ebay. ********************************************************* THE FOLLOWING ARE EXCERPTS FROM OTHERS AROUND THE WEB ON THIS COMPANY. ********************************************************* fasterthanthem.com Nightmare! This is a post to fully state the nightmare time I had with an ebay company called â€œfasterthanthemâ€. I have no worries about any statement I make on this post, as I have complete and full documentation involving the ordeal I had to go through. Please read this entirely as YOU COULD BE NEXT! August 21st, 2006- I send an email to a seller called â€œfasterthanthemâ€, inquiring about a roof top carrier for sale, item #250021407628 . The item states â€œ99 availableâ€, but it also states that you should contact the seller for verification or they are not contractually obligated. I also ask if I can receive it by September 7th, as I need to use it for that upcoming weekend. August 22nd, 2006- After getting no response, I call their 24 hour number. I get an operator who takes my number and assures me that they will be in touch. August 24nd, 2006- I call again, and an operator takes my message. One hour later I receive not one, but 3 emails in a row stating: â€œHello, thank you for the question. This product is in stock and ready for immediate shipping. Go to www.FasterThanThem.com to purchase this item direct for a lower price and free faster shippingâ€ Within 2 minutes of receiving the email, I purchase one of the 99 for sale with a â€œbuy it nowâ€. I pay immediately by paypal as is my habit. Paypal Record- â€œBusiness Contact Information- Customer Service URL: http://www.FasterThanThem.com Customer Service Email: Save@FasterThanThem.com â€”â€”â€”â€”â€”â€”â€”â€”â€”â€”â€”â€”â€”â€”â€”â€”â€”â€”â€”â€”â€”â€”â€”â€”â€”â€”â€“ Total Amount: $215.99 USD Date: Aug. 24, 2006 Time: 17:37:26 PDT August 28th, 2006- I receive an email from fasterthanthem- Subject: Your auction purchase has been submitted for shipment from www.FasterThanThem.com Seller User ID: fasterthanthem Total: $215.99 Please check your Paypal/Ebay Account and your Paypal/EBAY ***EMAIL*** address for your tracking information. We take the time to provide your tracking there so please check there before emailing about your tracking information. It will be provided there once available. Usually tracking is delivered 3-4 days after the item has already been shipped. In many instances, customers receive their package before the tracking email. We apologize for this, but our server loads are high.â€ September 5th, 2006- After not receiving any tracking info, I email for status, and receive this email- â€œSubject:Re: Question for item #250021407628 - Thule 668TT Frontier - Auto Generated Hello, thank you for the question. This product is in stock and ready for immediate shipping. Go to www.FasterThanThem.com to purchase this item direct for a lower price and free faster shipping. Just search the auction title on our website search box (upper left hand corner) to save more money. A sales reprentative will be reply with a direct answer shortly. â€œ I get suspicious and call. Once again, an operator takes my message. September 6th, 2006I receive this email: â€œSubject: Order Cancelled / Full Refund Processing - PLEASE READ BEFORE EMAILING OR CALLING! eBay item #250021407628 Thule 668TT Frontier Hello, unfortunately we have cancelled your order. This item is on backorder for an extended period of time. As stated in the auction we do ask that you inquire about availability before purchasing. At the time of listing; products are available, however items do sell out due to our website sales. We realize this is an inconvenience and hope you understand that we do apologize for it. *PLEASE READ THIS IMPORTANT* Please ignore all â€œpayment reminderâ€ or ?item shipped? emails you may receive from eBay. These are automatically sent by Ebay and not us.â€ So, to recap, they are saying that, in the 2 minutes bewteen when they said they had them and I bought it thru â€œBuy it Nowâ€, they ran out. I called again for explanation, once again my information was taken. A refund came on paypal later that evening. I email inquiring about what happened, and I get this reply- â€œSubject:Your auction purchase has been submitted for shipment from www.FasterThanThem.com Hello, thank you for purchasing our Thule 668TT Frontier Item title: Thule 668TT Frontier Web Address: http://cgi.ebay.com/ws/eBayISAPI.dll?ViewI...em=250021407628 Item number: 250021407628 Buyer User ID: fuzzy_melon Seller User ID: fasterthanthem Total: $0.00 Please check your Paypal/Ebay Account and your Paypal/EBAY ***EMAIL*** address for your tracking information. We take the time to provide your tracking there so please check there before emailing about your tracking information. Now theyâ€™re shipping? After a refund? After 1 more auto-response from another email, I give up, scurry to buy another container locally and move on. I decide not to leave feedback, as I do not want negative feedback returned (my record is spotless) September 17th, 2006- I receive an email from ebay as follows: â€œSubject:eBay Unpaid Item Strike Received for Item #250021407628 Dear fuzzy_melon, You have received an Unpaid Item strike. You were the winning buyer on eBay item Thule 668TT Frontier (#250021407628). The seller, fasterthanthem has informed eBay that payment for the item has still not been received, or that the two of you were not able to come to agreement. As a result, you have received an Unpaid Item strike. After catching my breath (and a few curse words) I challenge the strike wth my documentation and receive a reversal from ebay- â€œSubject:Your eBay Unpaid Item Strike has Been Removed for Item #250021407628 Thank you for contacting eBay concerning the Unpaid Item strike you received. Our records indicate that this is the first Unpaid Item strike you have appealed. Based on your effort to contact us, and the information you have provided, we have removed the Strike from your file. To assist you as well as possible, we are providing the following information regarding our Unpaid Item policy. Should you have any concern not addressed in this response, please contact the appropriate department through the Trust and Safety web form, located at the end of this email.â€ September 20, 2006-I then send a nasty email to fasterthanthem- â€œDid I mention how much your company sucks? I have contacted members who are passing my story and the email documentation around concerning our little transaction. I trust they will continue to circulateâ€¦hey, this is even better than negative feedback! I too have started an ebay disput claim. Have a nice dayâ€ Believe it- I receive 2 MORE auto emails stating product is in stock and ready to ship. I then finally recieve an ACTUAL EMAIL FROM A PERSON AT FASTERTHANTHEM stating- â€œHello this has been forwarded to ebayâ€™s trust and saftey whom are currently investing mailicious bidding with similar IPâ€™s to you in excess of $14000, that is a felony and will be prosecuted as such. If you had a problem you should have contacted us first. We take care of every customer that gives us a chance. Thank you Thank you, your business is valued and appreciated Glennâ€ So, they try to scare me off with some job about a fraud investigation? After I paid them and they refunded the money!? I still moved on until today, when I have just discovered that they gave ME negative feedback, stating â€œFailure to fullfill auction obligations, Your threats have been sent to ebay!â€ Can you believe this crap?? I do this post to make sure that hopefully everyone who reads the feedback I leave for this company gets here and reads about who they are getting ready do deal with. I had a spotless record, just wanted to buy an item, got screwed in the transaction and got my first negative feedback. Anyone who wishes actual email headers for authentication, please email me and I will greatfully submit all material. This entry was posted on Thursday, October 19th, 2006 at 12:30 am and is filed under Uncategorized. You can follow any responses to this entry through the RSS 2.0 feed. You can leave a response, or trackback from your own site. 8 Responses to â€œfasterthanthem.com Nightmare!â€ Carl Says: October 19th, 2006 at 6:48 pm I just wanted to tell you I had the same exact thing happen to me, except on my parts I bought 5 of them, they sold superchips for vehicles at a low price of 156, so I bought 5 of the 500 sold. they took my money and held it for 2 weeks.refunded me the same thing, then I sent my money back, they then refunded it and sent an unpaid item claim to ebay. this company gets me out of this world furious, there is NO direct line to the company at all, the answering service says they are located in florida although the company fasterthanthem is in arizona, Ive been trying to find out some way to track a real number down, I bet its some stupid little kid at home working from his computerâ€¦ Bill Says: October 20th, 2006 at 6:05 am I had problems with them too, too make my story short, I was paid, told it was shipped and giving a tracking # and saw no package for a month. I called and email overed 5 times. I left negtive feedback and they gave me it also b.c they said I never tried to contact them. Shady company, Ive posted on every forum Im on about them and I hope they go out of business and die. George Says: October 20th, 2006 at 8:23 am Thats Funny because i had the same thing happen to me. I baught a product in august they sent it to me empty i call them they made up a lame excuse about sending it to another address because the part number was in the box, THE BOX WAS EMPTY. I followed the return process and kept emailing them and i kept getting the auto generated response i was getting so pissed so i called them 4 times and each time the operator said she would have someone call me and no one called me. I got my refund like 4 days ago 2 months after and they took 90$ because of â€œRestocking Feeâ€™sâ€ It has to be some prick living in his moms basement doing this, by far the worst experience of ebay ever STEVE Says: October 20th, 2006 at 2:59 pm â€œFUZZYâ€ THANKS FOR LETTING ME KNOW ABOUT THIS BLOG. I too tried to do business with these clowns (fasterthanthem) and the same sort of thing happened to me. I tried to purchase a JET CHIP for my Chevy truck and paid immediately through paypal. This auction also stated that they had 99 of them in stock. About two weeks go by and I call asking where my part was and they assured it was on the way. Not even an hour passes by and they then refund my money. I thought it was over so I ordered the chip through another company. A couple weeks go by and Ebay hits me with a â€œUnpaid Strike.â€ I was pretty upset because I have never gotten a strike from Ebay before and I indeed paid for the item. Both Ebay and this ebayer â€œfasterthanthemâ€ have the worst customer service in the history of the United States. I called ebay and emailed numerous times and all it would have taken was a glimpse of my paypal account to truely show I did pay for the item then my money was refunded. Very bad experience with both Ebay and â€œfasterthanthem.â€ I was left negative feedback by these morons as well for NOTHING. Given negative feedback for PAYING IMMEDIATELY. AVOID THEM BY ALL MEANS! NOTHING BUT A BUNCH OF RETARDS AT THAT COMPANY!!! Marc Says: October 20th, 2006 at 3:00 pm Thank you for putting up this blog. I too had the same experience ordering a Thule box pulley system. The problem is that Ebay is doing nothing but slapping this guy on the wrist. This seller is engaging in illegal advertising practices and Ebay is facilitating it. He knows exactly what heâ€™s doing and how much he can get away with. We need to shut this son of a complain down. Here is the whois info for fasterthanthem.com, for what itâ€™s worth. Keep complaining to Ebay. Unfortunately, Ebay just seems to run interference for him. Domain name: fasterthanthem.com Registrant Contact: Faster Than Them Corp. Craig McConnel (email@example.com) +1.6124817680 Fax: none 12625 Germane Ave #11 Apple Valley, MN 55124 US Administrative Contact: Faster Than Them Corp. Craig McConnel (firstname.lastname@example.org) +1.6124817680 Fax: none 12625 Germane Ave #11 Apple Valley, MN 55124 US Technical Contact: Globat, LLC. Hostmaster Role Account (email@example.com) +1.3234175167 Fax: none 11288 Ventura Blvd. #443b Studio City, CA 91604 US Mike Says: October 20th, 2006 at 7:52 pm Hi All, Same type of crap from fasterthanthem- I paid w/ paypal, no delivery for 3 weeks, I called, they took my info, said I would receive a call back soon to discuss the matter, no call, I called back. this went on about 10 times. Finally, I tried to get a chargeback from my credit card company, which worked temporarily until fasterthanthem misinformed the company that I had recieved the item through FedEx, and they had â€œsignature on fileâ€ as proof. This is the biggest scam I have run into on the internet as of yet. Melissa Says: October 21st, 2006 at 10:49 am What happened to me was that I ordered the item from them AFTER I e-mailed with them (1st email was automatic response, 2nd they actually replied), then I clicked â€œbuy it nowâ€. So I went to pay for it, paypal went down for the day. That night or next day I paid through pay pal. Then I forget about the item (it was for my husband). So then I check my email get email from ebay saying seller wants his seller fees refunded, so I think he should? At that point I said no but was thinking I did something wrong with my paypal. Anyways I call paypal they say The guy took the money out and then refunded it (thankfully). I check my next email (all recieved at same time) and the email says they shipped the item. (Now I wonder what is going on?) So I cannot get a number on them, get the run around, finally get a number and low and behold its an answering service!!! I called them 3 times, over a period of 2 weeks to find out what happened. They NEVER called me back. They have the absolute worst customer service b/c they cannot even tell you when they will call you back (probably b/c they were never planning on calling me back!) So thats the story there. I left them negative feeding b/c why did they want their seller fee back? Why did they say they shipped the item when they never did? Why did they refund without saying they were going to? So now I have negative feedback on my ebay b/c of their mess-up. They said they told me the item was out of stock, but they never ONCE said that. The only thing they said was the item was on its way. I dont know how they get a power seller status, b/c realisticly I would NOT recommend them to anyone. I had other good experiences with a power seller, and they deserved the title, this guy blew it! â€“Missy â€“ Email from fasterthantham: Hello, thank you for the question. This product is in stock and ready for immediate shipping. Go to www.FasterThanThem.com to purchase this item direct for a lower price and free faster shipping. Just search the auction title on our website search box (upper left hand corner) to save more money. A sales reprentative will be reply with a direct answer shortly. â€“2nd email: Hello, thank you for purchasing our JET CHIP 6.8-415 FORD V10 6.8L/415 Ford modular V10 1 Item title: JET CHIP 6.8-415 FORD V10 6.8L/415 Ford modular V10 1 Web Address: http://cgi.ebay.com/ws/eBayISAPI.dll?ViewI...em=250000477361 Item number: 250000477361 Buyer User ID: barney9600 Seller User ID: fasterthanthem Total: $19.51 Please check your Paypal/Ebay Account and your Paypal/EBAY ***EMAIL*** address for your tracking information. We take the time to provide your tracking there so please check there before emailing about your tracking information. It will be provided there once available. Usually tracking is delivered 3-4 days after the item has already been shipped. In many instances, customers receive their package before the tracking email. We apologize for this, but our server loads are high. International orders do not have tracking(as stated in the auction). Items will be shipped within the time frame stated in the auction. Please let us know if there is anything we can do for you. Thank you for your business and the opportunity to serve you. All Items are cheaper at www.FasterThanThem.com Faster Than Them Corp. â€“We like fast cars, let us help you build yours.â€“ www.FasterThanThem.com 9-21 I recieve a letter saying unpaid item mutual agreement (they want their seller fees back, I say no. At this point is when I did not realize they were a scam. â€“ What I am looking at is my feedback I left for them was negative which they left me negative feedback. Anyways I went to their feedback and cannot find it. Maybe I am not looking hard enough but not sure whats up with that cuz I know you cannot just get rid of feedbackâ€¦ unless its b/c I replied to what they said to me. ??? No idea. Thanks! Greg Says: October 26th, 2006 at 7:10 pm Hi, Looks like these crooks have gotten not only me but a bunch more people too. I purchased a Covercraft Car Cover Toyota Prius W/Roof Antenna 04-06. When I received the cover it was not a cover with a slot for a antenna and it did not have slot for the side mirrors either. The insturctions said to cut a hole in the cover for a roof antenna. I tried for days to contact the crooks that sold this item on E-Bay only to be told by an answering service that my message would be pass to the person that takes care of the problems. Well as you may have already guessed no one ever called me back. I sent too many e-mails to count to these crooks only to be sent a set of return instructions which stated that I was to pay return shipping an handlling charges and too also pay a restocking fee of 25%. By the time I would have paid all these expenses I could have went down to the local Advance Auto Parts store and purchased a cover for less. After having no luck in getting the correct cover or even being able to talk to someone I ended up keeping the cover and cutting a hole in it for the roof antenna. I did however submit complaints to both Paypal and E-Bay about the Fraud this person has committed. I also asked them to consider banding this crook from E-Bay. I hope E-Bay will do something about this, Greg *********************************************************** END OF OTHERS" POSTS *********************************************************** So watch out kiddies, these guys are out there, prob still on ebay under a diff name. norats BTW can we get these Feedback Forum pages to link up with Google somehow? Then again, why waste precious SQC bandwidth on these deadbeats. But it would be positive for our other Good vendors. Just a thought.