Negative Feedback.
When I ordered parts, I didn't know where else on the internet to order. I order a timing kit with BS eliminator, and some ARP Head Studs.
Before I ordered I sent a couple email inquiring about these parts, and in a timely manner I received a reply with competent advice from Steve Nelson.
After good communication through e-mails, I decided to order the parts from them.
When I called, the guy who answered wasn't really in the mood to help me it seemed, even though I was the customer. I went ahead and ordered the parts. At the time the wifey was next to me when I ordered, and she even commented on their attitude. I just wanted my parts. I did get them in a timely manner and well packed.
In my opinion, I don't think I will order from them again due to that guy who answered the phone... and this decision was made even before I read anything from this forum, or any others.
Zero,
I run a business and I know a lot about customer service on both ends. You are the type of customer I would want to have, not one who goes and starts yelling at you for a mistake. In my business I have made mistakes, and I try to correct them as best as possible. It's not easy to deal with a bad tempered customer. TEP took advantage of your understanding.
A good business with loyal customers is one that has it's customers higher on their priority list than profit.
Let us know on how your situation gets resolved. Good luck.
-Robert